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PLNT Burger Privacy Policy

Introduction
PLNT Burger (“we,” “us,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains our practices regarding the personal information we collect, use, disclose, retain, and protect when you interact with our website, mobile application, or any of our services (collectively, “Site & Services”), including online ordering, delivery, in-store orders, in-store kiosks or portals, e-mail or text communications, and other channels (phone, social media, in-person, etc.).

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By accessing or using our Site & Services, or providing us with your personal information, you acknowledge that you accept the practices described in this Policy.

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Information We Collect

  • We may collect the following categories of personal and usage information, depending on how you interact with our Site & Services:

  • Identifiers: name, postal address, email address, phone number, account name, date of birth, online identifiers (e.g. user ID), Internet Protocol (IP) address, device identifier.

  • Commercial information: records of products or services purchased, order history, delivery addresses, payment method (billing info), and order preferences (e.g. dietary preferences, order frequency).

  • Internet or network activity: browsing history on our Site or App, search history, interaction with ads or content, usage data (pages viewed, date/time), and referral information.

  • Location data: if you enable location services on our App (e.g., for store-locator or delivery), we may collect approximate or precise geolocation data.

  • Communications data: any information you provide when contacting us (e.g. via contact form, email, phone, chat), including messages, feedback, or support requests.

  • Device & technical data: device type, browser type, operating system, app version, and other technical data.

  • Cookies and tracking data: cookies, web beacons, pixel tags, or similar technologies to track your interaction with our Site/App, collect analytics, and facilitate services (login, cart management, default preferences, etc.).

  • We collect this information when you: create or log into an account; place an order; browse or interact with the Site/App; subscribe to newsletters, promotions or marketing; contact customer support; or otherwise provide information voluntarily.

 

How We Use Your Information

  • We may use the information we collect for the following purposes:

  • To operate and maintain our Site, App, and Services; process and fulfill your orders; handle payments; deliver orders; and provide customer support.

  • To manage user accounts including account creation, authentication, preferences, order history, and personalization of service.

  • To communicate with you regarding your orders, account, promotions, updates, and marketing (including email, SMS, push notifications), where you have opted in.

  • To monitor, improve and analyze Site/App usage, user preferences, trends, and performance; to debug and optimize our Services; and to personalize content and offers.

  • To ensure security, prevent fraud, protect user data, and enforce our Terms of Use.

  • To comply with legal and regulatory obligations, respond to lawful requests, prevent misuse or abuse of our Services, and defend our rights.

 

Sharing & Disclosure of Your Information

  • We will not sell your personal information. We may share your information under limited circumstances:

  • With service providers acting on our behalf (e.g. payment processors, delivery partners, email/SMS platforms, analytics providers, marketing partners, data storage services).

  • With business partners, third-party integrations, or affiliates when required to fulfill your order or requested services (e.g. delivery apps, map or direction services).

  • With legal/regulatory authorities, or in response to lawful requests (e.g. subpoenas, law enforcement requests), or to enforce our rights, investigate fraud, or protect users and the public.

  • In the event of a business transaction (e.g. merger, sale, transfer of assets), where user information may be transferred; users will be notified of any change in ownership or control.

  • With third parties only to the extent necessary to perform the services you requested and under confidentiality and data-protection obligations.

  • Cookies, Tracking & Analytics

  • We and third-party partners use cookies, web beacons, tracking pixels, and similar technologies to collect data about how you navigate and interact with our Site or App. This may include information about your device, IP address, browsing behavior, order history, and referral sources.

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We use this data to:

  • Provide features (e.g. keep you logged in, remember your preferences, manage shopping cart).

  • Improve and optimize our Site/App performance and user experience.

  • Analyze Site/App traffic, usage patterns, customer behavior, and marketing effectiveness.

  • Deliver tailored content, offers, and targeted marketing (where permitted).

  • You can manage or disable cookies via your browser or device settings. However, some features and functionalities of our Site/App may not work properly if cookies are disabled.

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Data Retention & Security
We retain your personal information only as long as reasonably necessary to provide you services, maintain an account, comply with legal obligations, resolve disputes, or comply with reporting requirements. We may also retain anonymized or aggregated data indefinitely for analytical or historical purposes.

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We implement commercially reasonable administrative, technical, and physical safeguards intended to protect your personal data from unauthorized access, disclosure, loss, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure; we cannot guarantee absolute security.

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Your Choices & Rights

  • You may choose not to provide certain personal information — but this may limit your ability to use some features (e.g. ordering online, account creation).

  • You may opt out of marketing communications (email, SMS, push) by using the unsubscribe link or following instructions in each communication.

  • You can manage cookies and tracking preferences via your browser or device settings.

  • If you opt out of or delete cookies/tracking on one device/browser, you may need to reopt-out on each additional device/browser.

 

Children’s Privacy
Our Site and Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from someone under 18, please contact us so we may delete it.

 

Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at our discretion. The “Last Updated” date at the top will reflect when changes are made. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.

 

Contact Us
If you have any questions, concerns, or want to request deletion or correction of your personal information, please contact us at:
Email: info@plntburger.com

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